Salon Policies
To ensure a safe and enjoyable beauty & wellness environment, we have established a set of policies that guides our clients to certain situations and assists in decisions concerning client welfare and satisfaction.
Privacy Policy
At V.Rich The Salon, we value the trust you place in us. We are committed to protecting your personal information and maintaining a professional, confidential, and secure salon experience.
Information We Collect
When scheduling appointments, purchasing products, or receiving services, we may collect your name, contact information, appointment history, payment details, haircare preferences, relevant health disclosures, and photographs when authorized.
How We Use Your Information
Your information is used to manage appointments, personalize services, maintain accurate client records, process payments, communicate appointment updates, and improve your overall salon experience.
Payment Information
A valid credit card is required on file to secure appointments. Payment information is processed through our authorized payment and booking providers. We do not request that clients provide full card information through unsecured messages.
Client Confidentiality
Personal information, hair and scalp concerns, and service history are treated confidentially. Information may be shared with authorized service providers when necessary for salon operations or when required by law.
Photography and Marketing
We may request permission to photograph or record service results for educational, promotional, or marketing purposes. Clients may decline promotional photography or video use without affecting their services.
Communication Preferences
Clients may receive appointment confirmations, reminders, service updates, and promotional communications. Marketing preferences may be updated by contacting the salon or using available unsubscribe options.
Privacy Inquiries
For questions regarding your personal information or privacy preferences, contact:
V.Rich The Salon
vanessa@vrichconsulting.com
www.flyhealthyhair.com
We appreciate your trust and are committed to treating your information with the same care and professionalism we provide during your salon experience.
Cancellation Policy
Your Time Matters. So Does Ours.
At V.Rich The Salon, every appointment is reserved specifically for you. Our cancellation policy ensures that we can provide exceptional service while respecting the time of our stylists and other clients.
48-Hour Cancellation Requirement
All cancellations and rescheduling requests must be submitted at least 48 hours before your scheduled appointment.
Appointments canceled or rescheduled with less than 48 hours' notice are subject to a cancellation fee equal to 100% of the scheduled service price.
Late Arrivals
We provide a 15-minute grace period for unexpected delays.
Clients arriving late may receive a shortened service when appropriate and when the remaining appointment time allows.
Arrivals exceeding the 15-minute grace period may result in a late fee or appointment cancellation, with applicable cancellation charges.
No-Show Appointments
Clients who fail to attend their scheduled appointment without providing notice will be charged 100% of the scheduled service price.
Clients with two no-show appointments may be required to prepay in full before securing future appointments.
Deposits
Certain appointments require a deposit. Deposits are non-refundable but may be transferred to a rescheduled appointment when the required 48-hour notice is provided.
Inclement Weather
Your safety is our priority.
In the event of severe snow, hazardous road conditions, or other unsafe weather circumstances, V.Rich The Salon may cancel appointments and offer rescheduling without cancellation penalties.
How to Cancel or Reschedule
Appointments may be managed through our Vagaro booking system or by contacting the salon directly.
By booking an appointment, you acknowledge and agree to our cancellation and scheduling requirements.
Thank you for respecting our time and allowing us to provide every client with the V.Rich experience.
Rebooking & Refund Policies
Excellence in Every Experience.
At V.Rich The Salon, our goal is to deliver professional services, healthy-hair solutions, and exceptional client satisfaction.
We understand that concerns may arise and are committed to addressing them fairly and professionally.
Service Refunds
ALL COMPLETED SALON SERVICES ARE FINAL SALE.
Due to the professional time, expertise, products, and resources dedicated to each appointment, refunds are not provided for completed services.
Service Concerns and Adjustments
If you are dissatisfied with your service, we encourage you to communicate your concerns before leaving the salon.
Concerns reported after departure must be submitted within 48 hours of your original appointment.
Each concern will be reviewed by salon management.
When an issue is determined to be the result of a service error, a complimentary adjustment may be approved at management's discretion.
Approved adjustments must:
- Be scheduled within seven days of the original appointment.
- Address the same service originally performed.
- Receive management approval before scheduling.
Complimentary adjustments are not available for changes in personal preference, new hairstyle requests, or services not included in the original appointment.
Rebooking Appointments
We encourage clients to schedule their next appointment before leaving the salon to maintain consistent healthy-hair routines and secure their preferred appointment times.
All rebooked appointments are subject to availability and our 48-hour cancellation policy.
Product Refunds and Exchanges
ALL HAIRCARE PRODUCTS, BONNETS, SCARVES, AND ACCESSORIES ARE FINAL SALE.
Products that are defective or damaged may qualify for an exchange of the same item within seven days of purchase.
A receipt or proof of purchase and evidence of the defect or damage are required.
Opened or used products cannot be returned or exchanged for reasons unrelated to a verified defect due to hygiene and sanitation considerations.
Deposits and Prepayments
Deposits and prepaid appointment fees are non-refundable, except where required by applicable law or otherwise approved by management.
Management Review
All adjustment and refund requests are subject to review by V.Rich The Salon management.
Our commitment is to provide professional solutions while maintaining fair and consistent service standards.
Thank you for trusting V.Rich The Salon with your healthy-hair journey.
Rebooking & Refund Policies
Excellence in Every Experience.
At V.Rich The Salon, our goal is to deliver professional services, healthy-hair solutions, and exceptional client satisfaction.
We understand that concerns may arise and are committed to addressing them fairly and professionally.
Service Refunds
ALL COMPLETED SALON SERVICES ARE FINAL SALE.
Due to the professional time, expertise, products, and resources dedicated to each appointment, refunds are not provided for completed services.
Service Concerns and Adjustments
If you are dissatisfied with your service, we encourage you to communicate your concerns before leaving the salon.
Concerns reported after departure must be submitted within 48 hours of your original appointment.
Each concern will be reviewed by salon management.
When an issue is determined to be the result of a service error, a complimentary adjustment may be approved at management's discretion.
Approved adjustments must:
- Be scheduled within seven days of the original appointment.
- Address the same service originally performed.
- Receive management approval before scheduling.
Complimentary adjustments are not available for changes in personal preference, new hairstyle requests, or services not included in the original appointment.
Rebooking Appointments
We encourage clients to schedule their next appointment before leaving the salon to maintain consistent healthy-hair routines and secure their preferred appointment times.
All rebooked appointments are subject to availability and our 48-hour cancellation policy.
Product Refunds and Exchanges
ALL HAIRCARE PRODUCTS, BONNETS, SCARVES, AND ACCESSORIES ARE FINAL SALE.
Products that are defective or damaged may qualify for an exchange of the same item within seven days of purchase.
A receipt or proof of purchase and evidence of the defect or damage are required.
Opened or used products cannot be returned or exchanged for reasons unrelated to a verified defect due to hygiene and sanitation considerations.
Deposits and Prepayments
Deposits and prepaid appointment fees are non-refundable, except where required by applicable law or otherwise approved by management.
Management Review
All adjustment and refund requests are subject to review by V.Rich The Salon management.
Our commitment is to provide professional solutions while maintaining fair and consistent service standards.
Thank you for trusting V.Rich The Salon with your healthy-hair journey.